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About Us

About Us

We provide and develop cloud-based call center systems and marketing system for companies which possess call centers such as customer consultation offices and/or product inquiry centers,and a marketing department.

Business model

You can use the system used in call centers and marketing departments for a monthly fee.No need to install devices or equipment in-house.
Below is an image of how our service is used.

business model

What is a call center system?

This is a system for facilitating communication between a company and its consumers via a customer center.

Below shows some typical kinds of call center systems.

  • Telephone systems: These are efficient operations for operators with features of Automatic Call Distribution and Auto Dialer.
  • Customer information management systems: These help to improve a speed of response by recording and storing personal information and details of inquiries from consumers, identifying issues based on shared information and inquiry details, searching for customer information, or browsing past records.
  • Call recording systems: These systems can record phone calls and save the content of calls as voice data, and are used for training operators, preventing any words from being missed, and avoiding problems with consumers.

What is a marketing system?

Our marketing system can analyze the data collected at the call center using AI technology and use it for advertising distribution and direct mail.

  • Call centers accumulate a huge amount of digital data, including customer feedback, basic customer information such as age and gender, and inquiry response history. It is possible to analyze that information using AI, capture the latent needs of customers, and create opportunities for engagement between companies and customers.

What is a cloud service?

A cloud service is utilized by users via a network (such as an internet) without being in possession of devices or equipments themselves.

Cloud services allow effective conditions as below.

  • Customers can manage their expenses low since the service can be extended or reduced both a scope of its service and a period of its service time according to their time-to- time needs without worrying about a fixed cost.
  • No acquisition or maintenance are required since a company who provides services is in possession of the devices and equipments. That means it is possible to be consistently utilizing the most up-to-date services, such as items like version upgrades for functions made based on the needs of customers.
  • The service is utilized via a network, meaning it can be used without having worries about a location where the service is provided.